All items hired by A Little Big Difference are hired on the following basis.
Unless otherwise agreed by A Little Big Difference all items are for indoor use only.
Prices shown exclude carriage, this will be quoted separately at point of enquiry. Once it is understand where your venue is, a quote for the courier service will be obtained. Upon the cost being agreed, payment is in full (if event is a month or less away) including a security deposit of £100 per heart. A Little Big Difference does not deliver goods and therefore all hired items will be couriered to and from your event unless you decide to choose the ‘Collect & Return’ option. More details on ’Collect & Return’ below.
Preventing Possible Loss of Deposit
Hired items which are couriered will be collected the following day wherever possible. Please note, collections will not be made on Saturdays or Sundays. The date of collection will be agreed, if collection does not take place due to the package not being ready for collection, or any other reason then further courier and rental costs may be incurred. Photos of the item must be taken by you before repackaging takes place . Repackaging is your repsonsibility. The item must be returned in its original box and packaging. If the original packaging is not returned some or all of the deposit could be lost. If an item is returned damaged and photos are not available some or all of the deposit will be lost. All deposits will be refunded upon receipt of the item in its original condition.
Length of Time Items Are Hired
The standard booking duration is for 48 hours. If you require the item for longer than this, the price of the item will be increased accordingly. Please let A Little Big Difference know if you will require any item for an extended period. The day of collection will be agreed between A Little Big Difference and the customer prior to the booking being made.
Collect & Return
With the 'Collect & Return' option, a £100 deposit and cost of items will be required upon booking. A time and date that is suitable for both parties for ‘Collect and Return’ will be agreed. ‘Collect & Return’ is only available Monday-Friday between 8am-4pm. This service is not possible over the weekends. Upon return of the items in their original packaging, in the same condition they were collected, the full refund of the deposit will be made to the nominated account. Failure to return the item on the agreed date could result in the full monies retained from your deposit along with further hire charges.
A Little Big Difference does not take responsibilty for installation of any of its goods. This is done by you at your own risk. Any loss or damage is not the responsibility of A Little Big Difference and damage to any item will result in loss of deposit.
A non-refundable deposit of £100 is required to secure the hire items. Any courier service paid for will also be non-refundable. The amount paid for the required items would be refunded as long as notice was given at least 48 hours prior to event. Please note in any case of cancellation our deposit and courier charge is non-refundable.
While every effort will be made to accommodate any changes with your booking I cannot guarantee that your hire items will be available for your new date. Please get in touch with me directly regarding any postponed events so that I can check availability for you.
Care should be taken when handling the hearts. All hearts are individually hand made using artificial flowers and other foliage. Some of the artificial flowers have wire stems which are cut at time of making. This wire can be sharp and could cut or scratch if grasped. Therefore please carry by the string attached to the top of the hearts.
Payments accepted are by bank transfer, account details will be detailed on your invoice.
Agreement to Small Print
Please contact me if you require any clarification on the small print prior to booking. Otherwise by using A Little Big Difference you automatically agree to all of the above.