A Little Big Differences’ Booking Conditions

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All items hired by A Little Big Difference are hired on the following basis.

Unless otherwise agreed by A Little Big Difference all items are for indoor use only.

Prices

Prices  shown  exclude  carriage,  this  will  be  quoted  separately  at  point  of  enquiry.  Once  it  is  understand  where  your  venue  is, a  quote  for  the  courier   service  will  be  obtained.   Upon  the  cost  being  agreed, payment  is  in  full   (if  event  is  a  month  or  less  away)   including  a security  deposit  of  £100  per  heart.  A  Little  Big  Difference  does  not  deliver  goods  and  therefore  all  hired  items  will  be  couriered  to  and  from  your  event  unless  you  decide  to  choose  the ‘Collect & Return’ option.  More  details  on  ’Collect  &  Return’  below.

Preventing Possible Loss of Deposit

Hired  items  which  are  couriered  will  be  collected  the  following  day wherever  possible.  Please  note,  collections  will  not  be  made  on  Saturdays  or  Sundays.  The date of collection will be agreed, if collection does not  take place due to the package not being ready for collection, or  any  other  reason  then further courier and  rental costs may be incurred. Photos  of  the  item  must  be  taken   by  you  before repackaging  takes  place . Repackaging  is  your  repsonsibility.  The  item  must  be  returned  in  its  original  box  and  packaging.  If  the  original  packaging  is  not  returned  some  or  all  of  the  deposit  could  be  lost.  If  an  item  is  returned  damaged  and  photos  are  not  available  some  or all  of  the  deposit  will  be  lost.  All  deposits  will  be  refunded  upon  receipt  of  the  item  in  its  original  condition.

Length of Time Items Are Hired

The  standard  booking  duration  is  for  48  hours.  If  you  require  the  item  for  longer  than  this,  the  price  of  the  item  will  be  increased  accordingly.  Please  let  A  Little  Big  Difference  know  if  you  will  require  any  item  for  an  extended  period.  The  day  of  collection will  be  agreed   between  A  Little  Big  Difference  and  the  customer   prior  to  the  booking  being  made. 

Collect & Return

With the 'Collect & Return' option,  a £100 deposit and cost  of  items will  be  required  upon  booking.  A  time  and  date  that  is  suitable  for  both  parties  for  ‘Collect and  Return’ will  be  agreed.  ‘Collect  &  Return’  is  only  available Monday-Friday  between  8am-4pm.  This  service  is  not  possible  over  the  weekends. Upon  return  of  the  items  in  their  original  packaging,  in  the  same  condition  they  were  collected,  the  full  refund  of  the  deposit  will  be  made  to the  nominated  account.  Failure to return  the  item  on  the  agreed  date  could  result in the full monies retained from your deposit  along  with  further  hire  charges.

Installation

A  Little  Big  Difference  does  not  take  responsibilty  for  installation  of  any  of  its  goods.  This  is  done  by  you  at  your  own  risk.   Any  loss  or  damage  is  not  the  responsibility  of  A  Little  Big  Difference  and  damage  to  any  item  will  result  in  loss  of  deposit.

Cancellation

A non-refundable deposit of £100 is required to secure the hire items.  Any  courier  service  paid  for  will  also  be  non-refundable.  The  amount  paid  for the required  items  would  be  refunded  as  long  as  notice  was  given  at  least  48  hours  prior  to  event.  Please note in any case of cancellation our deposit and courier charge  is non-refundable. 

Postponed Events

While every  effort  will  be  made to accommodate any changes with your booking I  cannot guarantee that your hire items will be available for your new date. Please get in touch with me  directly regarding any postponed events so that I  can check availability for you. 

Handling Items

Care  should  be  taken  when  handling  the  hearts.  All  hearts  are  individually  hand  made  using  artificial  flowers  and  other  foliage.  Some  of  the  artificial  flowers  have  wire  stems  which  are  cut  at  time  of  making.  This  wire  can  be  sharp  and  could  cut  or  scratch  if  grasped.  Therefore  please  carry  by  the  string  attached  to  the  top  of  the  hearts.  

Payment

Payments  accepted  are  by  bank  transfer,  account  details  will  be  detailed  on  your  invoice.  

Agreement to Small  Print

Please  contact  me  if  you  require  any  clarification on  the  small  print  prior  to  booking.  Otherwise  by  using  A  Little  Big  Difference  you  automatically  agree  to  all  of  the  above.